Kup9 Privacy Policy — Your Data Is Fully Secure

By using the kup9.org website and mobile app, you agree to this privacy policy. It explains in detail how we collect your personal data, where it is stored, how it is used, and with whom it may be shared.

Kup9 is an internationally licensed online gaming platform. This privacy policy has been prepared in English for the convenience of users in Bangladesh. Our goal is to manage your data with full transparency.

This policy may be updated at any time. For significant changes, notice will be provided via email or an in-platform notification. Always check the "Last Updated" date at the top of the page.

Kup9 collects various types of data to deliver its services. The table below outlines the data types collected, the purpose of collection, and the legal basis for each.

We collect only the data that is genuinely necessary to deliver our services. Collecting unnecessary data goes against our policy.

Kup9 uses your data only for specific, defined purposes, which are clearly stated below.

• Account creation and management — to provide seamless service from registration through to login.
• KYC verification — confirms age and identity to protect minors from accessing the platform.
• Payment processing — to securely handle deposits and withdrawals.
• Customer Support — here to resolve your questions, complaints, and requests quickly.
• Fraud & money laundering prevention — to comply with our AML policy.
• Responsible Gaming — monitoring your gaming behavior to identify issues early.
• Platform improvement — analyzing data to enhance the user experience.
• Legal compliance — to meet regulatory requirements.

Kup9 does not ordinarily share your personal data with third parties. Sharing may occur only in the limited circumstances described below.

• Payment Provider: Limited data is shared with payment partners such as Mobile Banking, Nagad, and Rocket solely to process transactions.
• Game Providers: Data may be shared with Live Casino and slots game providers for technical purposes.
• Regulatory Authority: Certain information may be disclosed in response to licensing authority requests or legal claims.
• Law Enforcement: We are legally required to share data in response to valid court orders or official investigations.
• AML/Fraud Prevention: With investigating authorities in cases of suspected money laundering or cyber fraud.

Before sharing data with third parties, we verify that they adhere to the same privacy standards. We bind our partners to data protection agreements.

Kup9 uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remembers your language preferences and settings — to personalise your experience.
• Analytical Cookies: To understand how users interact with the site — anonymous statistics only.
• Performance Cookies: To monitor page load speed and server performance.

Kup9 does not use third-party tracking pixels or cross-site tracking technologies. Your browsing behaviour is not tracked across other websites.

Kup9 does not retain your data longer than necessary. Retention periods are defined based on the type of information.

• Account information — retained while the account is active and for 5 years after closure.
• Financial transaction records — retained for 7 years as required by law.
• KYC documents — retained for 5 years after account closure.
• Customer service contact — 3 years.
• Analytical data — retained anonymously for up to 2 years.
• Session logs — 90 days.

Once the retention period expires, data is securely deleted or fully anonymized. Where legal obligations apply, certain data may be retained for a specified period.

Kup9 respects your right to data privacy. Your rights are outlined below.

Kup9 follows industry-leading security standards to protect your data. Our security framework operates on multiple layers.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — applied to sensitive data stored in our databases.
• Two-factor authentication (2FA) — to prevent unauthorized access to your account.
• Real-time fraud monitoring — to instantly detect suspicious activity.
• Regular security audits — conducted by third-party cybersecurity experts.
• Data backup — regular backups across multiple geographically separate servers.
• Staff training — regular data protection training and awareness programmes for our team.

Please keep in mind — no system on the internet is 100% impenetrable. Keep your password strong and never share it with anyone.

Kup9 strictly prohibits use of the platform by anyone under 18. We are firmly committed to upholding this policy.

• Age is verified at the time of registration.
• Age is re-verified during the KYC process using a government-issued ID.
• Accounts suspected of belonging to a minor are suspended immediately.
• Parents can install parental control software on their child's device.

Kup9 may update this privacy policy from time to time. You will be notified of any changes through the methods described below, depending on the nature of the update.

• Minor changes — notified by updating the date at the top of the page.
• Moderate changes — a notification will be displayed on the platform.
• Major changes — you will be notified by email at least 14 days before they take effect.

Continued use of kup9 after an updated policy takes effect will be considered acceptance of the new Privacy Policy. Please check this page regularly.