When gaming goes beyond entertainment, that's when problems start. kup9 wants you to stay healthy and happy. Use our responsible gaming tools and guidelines to keep your experience positive at all times.
Kup9 is more than a gaming platform — we want every user to have a healthy and enjoyable experience.
Set your own daily, weekly, or monthly betting limit. Once the limit is set, it cannot be exceeded — keeping your budget protected.
Set your play time in advance. When the limit is up, kup9 will automatically prompt you to take a break — helping prevent excessive play.
Exclude yourself from the platform at any time if you feel the need — from 7 days up to 5 years. This decision is entirely yours.
Regular pop-up notifications remind you how long you've been playing and how much you've spent — helping you stay aware.
Kup9 verifies every user's age through a strict KYC process. No one under 18 is permitted to open an account under any circumstances.
Our trained support team is available 24/7 to help. Don't hesitate to talk to us about gaming concerns — we're here to support you, not judge you.
Kup9 believes every player has the right to control their own gaming experience. That's why we've built a complete self-protection toolkit, available anytime from your account settings.
Responsible gaming isn't just about playing less — it's about playing mindfully. Knowing how much time and money you're spending keeps gaming enjoyable. kup9 is here to help you stay aware.
All tools are free and take effect immediately. Once a limit is set, a 24-hour waiting period applies before it can be increased.
Set how much you can deposit daily, weekly, or monthly. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Set the maximum amount you're willing to lose in a given period. Once the limit is reached, your session will end automatically.
Set how long you want to play before you start. When time is up, you'll receive a break reminder and your session will pause automatically.
Need a short break? Suspend your account for anywhere between 24 hours and 6 weeks. No games can be played during this period.
For a longer break, apply a full self-exclusion of 6 months to 5 years. Your account cannot be reactivated during this period.
If bonus or promotional offers tempt you to play more, turn them off. You can opt out of marketing communications from your account settings.
The signs below may indicate problematic gaming. Recognizing them early and seeking help is important.
You feel the urge to bet more in order to win back money you have lost.
You're hiding your gaming activity from family or friends, or lying about it.
You're taking on debt or cutting essential expenses to fund gaming.
You've tried to stop gaming but keep coming back despite your efforts.
You're continuing to game despite it affecting your work, studies, or relationships.
You feel restless, anxious, or irritable when you're not able to play.
Gaming feels like the only way to cope with stress or loneliness.
You're spending more time and money than planned and feel like you're losing control.
You're continuing to game at the expense of sleep, meals, or your physical health.
If you recognize two or more of the signs above in yourself, please reach out to our support team. Seeking help is a sign of strength, not weakness.
Ask yourself these questions regularly. Answer honestly — this is for you, no one else. If most of your answers are "Yes", you're on the right track with responsible gaming.
But if your "No" answers start adding up, take a moment to pause and use our self-protection tools. Acting early makes it much easier to avoid bigger problems down the line.
I play for entertainment only — not as a primary source of income.
I only bet money I can afford to lose without affecting my household finances.
I stick to set time limits for gaming and can take breaks whenever I choose.
I do not lose my temper when I lose, and I do not chase losses with bigger bets.
I can balance gaming with my family, friends, and work commitments.
I can be honest with the people I care about regarding my gaming habits.
I feel fine when I'm not gaming — no restlessness or anxiety.
I know when to stop and can seek help if I need it.
This is a general self-assessment checklist, not a substitute for professional advice. If you're concerned, please seek expert support.
Access your account on the kup9 app or website. Enable 2-factor authentication to keep your login secure.
Click on your profile icon in the top right and look for the "Responsible Gaming" section.
Deposit limits, loss limits, session time — set whatever you need. Choose realistic limits based on your budget and schedule.
Confirm your agreement in the confirmation message after setting a limit. The limit will take effect immediately.
If keeping to your limits feels difficult, our support team is always here to help. Reach us by email or via live chat.
Your safety comes first at kup9. Start a healthier gaming experience today with our responsible gaming tools.