Kup9 Terms & Conditions — Know Before You Play

By using the kup9.org website and its associated applications, you are considered to have voluntarily agreed to these terms and conditions. These terms constitute a valid and binding agreement between kup9 and the user. If you do not agree with any part of these terms, please refrain from using the kup9 platform.

These terms and conditions are subject to change at any time. kup9 will notify users of any changes via email or an on-platform notice. Continued use of the platform after changes take effect will be considered acceptance of the updated terms.

Kup9 is an online gaming platform operating under an international license. Our goal is to provide users in Bangladesh with a safe, transparent, and entertaining gaming environment. These terms and conditions define the mutual rights and responsibilities of both kup9 and its users in achieving that goal.

The following eligibility requirements must be met to open an account and play on kup9. These conditions apply to all users without exception.

• You must be at least 18 years old — no minors are permitted to use kup9.
• Online gaming must not be legally prohibited in your country of residence.
• You must provide accurate and truthful information during registration — including your name, date of birth, address, and contact details.
• Each individual may only open one account.
• Any individual who has self-excluded will not be permitted to open a new account.
• Kup9 employees and their immediate family members are not eligible for any bonus benefits.

After registration, kup9 may request KYC (Know Your Customer) verification at any time. This may require you to submit a copy of your national ID, passport, or driving license.

You are solely responsible for maintaining the security of your kup9 account. Never share your password with anyone, and always log out after each session.

• Keep your username and password completely confidential.
• If you notice any suspicious activity on your account, contact kup9 support immediately.
• Transferring or selling your account to another person is strictly prohibited.
• Accounts inactive for more than 12 months (no login) may be marked as dormant.
• Please contact the support team to make any changes to your account information.

Kup9 will never ask for your password via email or phone. If anyone claims to be a kup9 representative and requests your password, it is a scam — report it to us immediately.

Please read the following rules carefully before making a deposit on kup9. All payment transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit amount: BDT 500.
• Instant deposits are available via Mobile Banking, Nagad, and Rocket.
• You may only use payment accounts registered in your own name.
• Payments made through third parties are not accepted and may be subject to forfeiture.
• When making a deposit, always enter the exact amount — an incorrect amount may delay verification.
• Kup9 reserves the right to decline any deposit that appears suspicious.

Kup9 complies with Anti-Money Laundering (AML) policies across all financial transactions. If any transaction is deemed suspicious, kup9 is obligated to report it to the relevant authorities.

Withdrawing your winnings from kup9 is simple and secure. However, certain conditions must be met before a withdrawal can be processed.

• KYC verification must be completed before a withdrawal can be processed.
• Minimum withdrawal amount: BDT 500.
• Withdrawals can only be made to a payment account registered in your own name.
• Withdrawals are typically processed within 24 hours.
• Wagering requirements must be met before any winnings from bonuses can be withdrawn.
• The maximum withdrawal limit per calendar day is set separately.

VIP members enjoy faster withdrawal processing and higher daily limits. To learn more about the VIP Program, VIP Page View.

Kup9 bonus and promotion offers are designed to make your gaming experience more enjoyable. However, each bonus comes with specific terms that must be followed.

• The welcome bonus is available to new members only and can be claimed once on the first deposit.
• The wagering requirement for each bonus is specified individually.
• Withdrawals are not permitted until the wagering requirements on bonus funds have been met.
• Bonus offers are valid for a limited period — any unused bonus will expire at the end of that period.
• Multiple bonuses cannot be used simultaneously unless specifically stated otherwise.
• Some games may be excluded from bonus wagering — please read the terms of each offer.
• Kup9 reserves the right to cancel any bonus if abuse is suspected.

Referral bonuses, cashback, and loyalty points programs each have their own terms and conditions. For more details, visit the relevant promotions page or contact our support team.

Certain general rules must be followed while playing on kup9. These rules apply across all game categories.

• All game outcomes are determined by RNG and audited by independent third parties.
• In live games, the dealer's decision is final — except in cases of technical error.
• If a connection is lost during a game, kup9's system will resolve the outcome automatically.
• Any reward incorrectly displayed due to a technical error will be considered void.
• Bets placed in Sports Betting before odds change will remain valid.
• Using software bots or automation tools to play games is strictly prohibited.

All kup9 games are regularly audited by independent third-party reviewers. We are fully committed to ensuring fair outcomes. Any objection to a game result must be reported to the support team within 24 hours.

The following activities are strictly prohibited on the kup9 platform. Violations will result in permanent account closure and possible forfeiture of any remaining funds.

• Creating or operating multiple accounts under the same identity.
• Bonus abuse: attempting to exploit bonus terms to gain an unfair advantage.
• Money laundering or transactions involving illegal funds.
• Using fraudulent payment methods — including fake screenshots, chargebacks, and similar practices.
• Attempting to manipulate game outcomes or colluding with other players.
• Attempting to hack or gain unauthorized access to the kup9 system.
• Harassing or insulting other users.
• Operating an account under a false identity.

Kup9 places the highest importance on responsible gaming. Gaming is entertainment — we are committed to ensuring it does not become a source of financial or emotional harm.

• Deposit Limits: Set your own daily, weekly, and monthly deposit limits.
• Self-Exclusion: you can exclude yourself from the platform for a set period of time.
• Cooling-Off Period: Temporarily suspend your account for 24–72 hours to take a short break.
• Reality Check: periodic reminders of your time spent and amount spent during gameplay.
• Session Limits: set your own limit on how long you can play in a single session.

It is the responsibility of parents and guardians to prevent anyone under 18 from accessing kup9. Parental control software can be used to restrict minors' access.

Kup9 may temporarily or permanently close your account under the following circumstances.

• Any violation of these terms and conditions.
• Required information for KYC verification was not submitted.
• Extended inactivity (more than 12 months).
• Court orders or directives from regulatory authorities.
• At your own request (self-exclusion).

You may request to close your account at any time. Any verified balance remaining at the time of closure will be refunded, but bonus balances will be forfeited.

Kup9 is committed to maintaining service quality at all times. However, kup9's liability is limited under certain circumstances.

• Kup9 is not responsible for loss of connectivity or device-related issues.
• Kup9 is not liable for any delays caused by third-party payment providers.
• Kup9 is not liable for service disruptions caused by unexpected technical failures.
• Kup9 is not responsible for any losses resulting from the user's own negligence.

Kup9 reserves the right to modify these terms and conditions, in part or in full, at any time. The following process will be followed when changes are made.

• For significant changes, at least 7 days' notice will be provided.
• Notices will be sent via email and/or through the platform.
• In urgent situations, changes may take effect immediately.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

If you have any questions or feedback about the terms, please contact our support team. We are always ready to help.